term.subject="socialarbejde"

The critical role of street-level bureaucrats. Street-level bureaucrats as policy makers. The problem of resources. Goals and performance measures. Relations with clients. Advocacy and alienation in street-level work. Rationing services : limitation of access and demand. Rationing services : inequality in administration. Controlling clients and the work situation. The client-processing mentality. The assault on human services : bureaucratic control, accountability, and the fiscal crisis. The broader context of bureaucratic relations. Support for human services : notes for reform and reconstruction. On managing street-level bureaucracy

På omslaget: Pædagoguddannelsen

Udgivet som led i projektet "Udvikling af evalueringsmodeller"